FAQs

Is Ounsa Beauty a cruelty-free brand?

Yes! We are proudly cruelty-free.

Are Ounsa Beauty products vegan?

All Ounsa Beauty products are vegan friendly.

Where are you products formulated?

All of our products are formulated in Italy by one of the biggest cosmetic manufacturers in the world.

How can I show you the makeup looks I create using Ounsa Beauty products?

Please tag us on Instagram @ounsabeauty and use the hashtag #ounsabeauty to share your artwork with us! We love seeing all your creative looks!

Do you offer free shipping?

Continental USA orders over $50 get automatic free standard shipping. Continental USA orders over $100 get free Express 2-Day shipping. PO boxes are not eligible for Express 2-Day shipping and will be shipped via standard shipping, regardless of shipping method chosen.

When can I expect to receive my order?

Please allow 1-3 business days for order processing. Once your order has shipped, you can expect to receive your order in 4-7 business days (excluding weekends and holidays) for standard shipping. For Express 2-Day shipping, allow for two business days for your order to arrive once it has shipped. Due to COVID-19, please anticipate delays.

My order was returned to sender. What can I do?

Please contact halp@ounsabeauty.com with your order number and a different shipping address. For orders returned to sender, it is necessary for the customer to pay shipping for the new parcel with your items.

We are unable to accept returns. We do not accept exchanges or returns. All sales are final. If you are unsatisfied with your order, please contact us at halp@ounsabeauty.com.